Refund Policy

Refund & Cancellation

Flexi World Cancellation and Refund Policy

1. All requests for refunds must be submitted in writing to Flexi World at info@flexiworld.com and received by us within same day from the date the service was purchased. Refunds can take up to 10–15 working days to be processed and you will be notified through email once the amount is transferred. All refunds shall be made either through bank transfers or cheque. Payments made by credit/debit card/wallet shall be credited back to the respective card/wallet account. You need to mention the Flexi World reference number with the refund/cancellation request, failure to render the requisite information alongwith your Cancellation/refund request shall render the cancellation/refund request as futile.
2. Please note that refunds cannot be processed for any consequential loss.
3. If you wish to cancel your order, kindly contact us on the same day of collection date (before receiving shipping label). B2C shipments will be refunded instantly and B2B shipments will be cancelled after 72 hours.
4. If any shipment returned due to lack of proper packaging, wrong information rendered by You/Customer or wrong weight entered by Customer/You, Flexi World shall not be held responsible for return of the package and shall not be liable to refund the amount to You.
5. You shall be liable for any extra tax imposed by the Government, or documentation as per each state government's requirements. If a shipment returns due to non-payment of taxes, cess, etc., or less/improper documentation, Flexi World shall not be liable for any refund or loss of package.
6. Any service that is cancelled after an attempt has been made by the courier to collect at the address may be subject to a wasted journey charge of ₹100 or 25% of the order value, whichever is lower, which will be deducted from the total refund due amount.
7. If, due to any reason, a pickup attempt fails, such order shall be treated as a cancelled order unless you request a re-pickup within 24 hours of the first failed attempt. In case of such cancelled orders, Flexi World shall not be liable to make any refund to You/Customer. All AWB/labels will expire after 3 days of generation if pickup is not done; in this case, no refund will be made under any circumstances.
8. We shall not, in any circumstances, be liable to you for any refunds where our Terms and Conditions have not been fully complied with, including any items sent on the Prohibited list.
9. We will not be held responsible for wrong information entered on a booking. We shall not be liable for any costs or losses that you may suffer arising directly or indirectly from our failure or delay to perform any of our obligations due to this.
10. We shall not in any circumstances be liable for any late delivery, missed delivery, or failure to deliver caused by or contributed to by any deficient or ambiguous labelling of a consignment, and you agree to be responsible for ensuring that such labelling is clear and unambiguous.
11. If you or your buyer receive a damaged, partial, wrong, or empty shipment, please raise a ticket within 24–48 hours after the delivered date. You will need to upload pre- and post-shipping images and videos of your order (in which the shipping label should be visible) to raise a dispute.
12. In cases of forward and reverse delayed deliveries, if no movement is observed in your shipment from the day of pickup for the next 60 days, or if the shipment continues to be delayed, it will be marked as lost. In such instances, you will be eligible for a Credit Note (CN) only if you meet the criteria as per the courier's terms and conditions.
13. In case of a weight discrepancy, the seller needs to raise a dispute from their panel by uploading images that clearly show the dimensions of the shipment (length, breadth, height, and dead weight), measured with a measuring tape, along with an image of the dead weight. Sample images may also be provided; please ensure that the label is attached to the shipment and the AWB number is clearly visible (7 working days, not including the day the discrepancy occurred). Once a weight dispute is raised, it will be resolved within 7 working days from the date it was raised.

Other Provisions

• We shall not, in any circumstances, be liable to you for any damage caused arising directly or indirectly as a result of any of the risks listed below.
• Due to acts of God, force majeure, or the occurrence of any cause reasonably beyond our control, or loss and damage caused through strikes, riots, political and other disturbances such as fire, vehicle accidents while carrying the goods, or explosions, beyond our control for the goods being carried by us.
• Caused by:

• The act, fault, or omission/commission of any act of the shipper, the consignee, or any other party claiming an interest in the shipment (including violation of any terms or conditions thereof), or any other person.
• Carriers such as airlines or airways not adhering to schedule for any reason whatsoever.
• Government officials in discharge of their official duties such as Customs/Taxation/other inspections, etc.
• Electrical or magnetic injury, erasure, or other such damage to photographic images or recordings in any form.

Notwithstanding what is stated above, whilst we will endeavor to exercise our best efforts to provide expeditious delivery in accordance with our regular delivery schedule, we will not under any circumstances be liable for delay in pick up, transportation, or delivery of any shipment regardless of the cause of such delays.